We are seeking a motivated and customer-oriented individual to join our team as a Web and Email Support Associate. In this role, you will be responsible for providing exceptional support to our customers through web-based platforms and email channels. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries and requests received through web-based platforms and email.
• Provide accurate and helpful information to customers regarding product features, usage, troubleshooting, and technical issues.
• Assist customers in navigating our website, resolving account-related issues, and processing transactions as needed.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate team members when necessary.
• Maintain a high level of customer satisfaction by ensuring timely and courteous responses to all inquiries and concerns.
• Document customer interactions, including inquiries, complaints, and resolutions, in our CRM system to track trends and improve service quality.
• Collaborate with other departments, such as Sales, Marketing, and Product Development, to address customer feedback and enhance the customer experience.
• Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.
• Assist in developing and updating customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.

• Bachelor of Information Technology (BIT), Bachelor of Information Management (BIM) or related field preferred.
• Previous experience in customer service or support roles, preferably in a web-based or e-commerce environment.
• Excellent written and verbal communication skills, with a professional and courteous demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using web-based platforms, email clients, and CRM systems.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality service to every customer.
• Flexibility to work occasional evenings, weekends, or holidays as needed.
• Experience with HTML, CSS, or other web development languages is a plus.
• Experience with cPanel & WHM  is an added point. 

• Opportunity to be part of a dynamic and growing company.
• Competitive salary. 
• Collaborative and supportive work environment with opportunities for professional growth and development.
• Make a meaningful impact by helping to shape the customer experience and drive customer satisfaction.
• Work with a talented team of professionals who are passionate about delivering exceptional service to our customers.