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Team Quest Pvt. Ltd. the brand owner of QFX Cinemas, a quality driven and innovative management group is a modern Nepali investment and management company. It is 200-people strong today, carefully selected and forged into a dynamic team in the pursuit of a common vision of growth and business portfolio diversification.
We are looking for passionate and innovative candidates to join our team for the mentioned position at Lalitpur.

Current vacancy :

Operation Officer

Job Location: Lalitpur

No. of Vacancy: 1

Offered Salary: Negotiable

Educational Qualification:

  • Bachelor’s degree required. Candidates with Master’s degree will be given preference

Job Specifications:

  • 3-4 years relevant experience in a shopping center/mall / hotel
  • Preferred Bilingual (English and Nepali-speaking skills desirable)
  • Especially with some background in Engineering, would be highly advantageous
  • Excellent Teamwork, Outstanding customer service, Communication, Decision Making, Professional Knowledge, Personal Leadership and Financial awareness

Job Description:

  • Management of planned, reactive and incidental works delivery for security, safety, traffic, housekeeping, waste management and pest control
  • Implementing soft services plan for THE MALL by routine and scheduled jobs; ensuring compliance to set standards and carrying out regular inspection, with the objective of enforcing adherence to safety standards and customer satisfaction with in allotted budget
  • Monitoring Service Level Agreements(SLAs) and Key Performance Indicators (KPIs) of the outsourced contractors and track performance levels of the contractors providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service
  • Daily monitoring of sub-contractors, consumables, and equipment; responsible for monitoring tender procedure to ensure probity; monitoring of sub-contractor performance. Inventory management of Mall owned spares
  • Ensure best value management techniques with in contracts
  • Assists Assistant Operations Manager in negotiating and recommending procurement of capital equipment according to the operations need
  • Monitoring In-House and outsourced contracting Supervisors and staff
  • Monitors personal grooming, hygiene levels service offered to the guest with the objective of superior guest experience and ensuring that they appropriately represent the staff standards
  • Monitoring of traffic management within the periphery of the Mall, by implementing the strategy related to traffic management including placement of staff to direct traffic; monitoring the safety of pedestrian crossings; maintaining easy accessibility to car parks; overseeing the availability of taxis for customers and directing its movement, with the objective of maintaining accessibility to the various entrance points and minimizing possibility of accidents, or traffic chaos as a result of traffic jams and bottle necks
  • Manage car and bike parks through In-house/ contracting team for providing the best customer experience
  • Co-ordination with Local Authorities: Coordinate with Police, Civil Defense, and Municipality for site wide requirement
  • Coordination with tenants for the back of the house facilities, Trash disposal, pest control, Safety and Security issues. This includes coordinating hygiene requirement for F & B outlets as well. Prepare routine and ad hoc reports, with the objective of keeping the Assistant Operations Manager informed about all issues relating to operations of a mall and taking necessary action thereof
  • Prepare monthly financial budget of operations and monthly activity report


Interested and competent candidates can apply directly through


Apply Online


The deadline to apply for the above position/s is 24:00 hrs, July 22, 2017.

Applying procedure:

  1. For already registered users: Logon to with your user name and password.
  2. For new users: Create A New Account.
  3. Edit your profile (sections: Personal, Education, Other Information etc.).
  4. Click the ‘Apply Online’ button on this page.
  5. Check ‘Jobs I’ve applied to’ in the control panel of your profile to confirm your application status. If you have successfully applied, the job position and the organization name will be displayed in the list with the status of application sent.


Applications without disclosure of age and marks/percentage for each level of degree from SLC/equivalent onwards shall be disqualified.

All candidates are expected to be proficient in written/spoken English and Nepali and be computer literate with a working knowledge of office applications. For the position(s) mentioned above, candidates are expected to have a smart personality, pleasant and cheerful nature with excellent interpersonal skill coupled with a desire to excel and having a positive attitude.

Only shortlisted candidates will be called for the further selection process(es).The organization reserve the right to reject any/all applications without assigning any reason whatsoever. Canvassing at any stage of the processes shall lead to automatic disqualification.

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