POSITION: HUMAN RESOURCES MANAGER

DEPARTMENT: HUMAN RESOURCES
LEVEL: 7
REPORTING TO: GENERAL MANAGER
RESPONSIBLE FOR: HUMAN RESOURCES OFFICE

PRIMARY OBJECTIVE:

Organise, direct and manage the operations of the Human Resources Department to ensure that the Human Resources functions guide, support and align the Hotel’s Culture with the Hotel’s vision. This includes responsibility for the functions of Recruitment, Induction, Training, Development and Separation of associates, as per the HR cycle. It also involves Policy Administration, Industrial Relations, Salary and Benefit programs, Safety, Employment Contracts and Records and Organisational Development.

As a member of the Executive Committee, partake in all operational, human resources, financial and marketing decisions.

The Human Resources Manager will be required to conduct the duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

DUTIES AND RESPONSIBILITIES:

• Develop and implement detailed Human Resources plans to support business objectives.
• Liaise with the Executive Committee, regarding potential opportunities and threats so as to be pro-active in addressing changes in the Hotel’s environment.
• Liaise with the Executive Committee, in driving cultural changes in the Hotel.
• Oversee compliance with Labor Legislation, Equal Employee Opportunity Policy, Country legislation, HR policies and procedures as well as statutory record keeping requirements.
• Attend to all industrial relations matters including Labor code interpretation, union negotiations and implementation of restructuring.
• Organise and direct the efficient and timely hiring of all associates for the Hotel.
• Develop recruitment plans and maintain the Associate Requisition System.
• Recruit on a senior management level and oversee the recruitment of all other levels.
• Provide associate counseling, guidance, career planning, and oversee disciplinary matters.
• Supervise, implement and evaluate Performance Appraisal System.
• Conduct an Annual Associate Satisfaction Audit.
• Develop a cost effective associate guide for inclusion in the Operating Plan.
• Administer salary and wages, benefits and personnel records and files and ensure that associates are paid in accordance with “Brand Name” policies and government regulations.
• Manage training and development activities including training budget, training needs analysis and program evaluations.
• Provide management Training and Development programs to address identified needs and Corporate Policy.
• Develop Department Heads so that they may improve their own Human Resources Management practices within their area.
• Develop and administer Corporate and Hotel Human Resources Policies.
• Work closely with the Chief Engineer and Security Manager with regards to Workplace Health & Safety.
• Represent the employer’s interest in all employment related legal proceedings and industrial disputes.
• Monitor the maintenance of current Job Descriptions, salary grades and benefits packages.
• Identify, develop and promote or transfer Hotel associates who demonstrate potential for advancement.
• Develop and administer associate recognition programs.
• Manage the timely payment of all associates as per Hotel deadlines. Ensure that all labor regulations are adhered to through spot checking rosters. Advise department heads on the best way to maximize their rostering.
• Maintain relevant business contacts and promote the hotel in the market place through liaison with Hotel Associates, Union Representatives, Employer Associations, Employment Consultants, Government Agencies, other Hotels and Educational Institutions.
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety Rules.

PROFIT CONTRIBUTION:

• Promote associate retention through selective recruitment and careful monitoring of turnover statistics.
• Advise on Labor code interpretation and staffing guides to facilitate cost effective manpower scheduling.
• Promote optimal productivity levels through the counseling and training of Managers.
• Maintain effective Annual Leave and Sick Leave records to minimise wastage and facilitate labour flexing in low periods of business.
• Oversee cost effective manpower utilisation.

To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of the position.